Missy Ingonyama Fang, an MBA

MBA509 Organization Assessment  (Summary Final Project PPT) I was asked why I want to have an MBA and what will be my concentration, I said I want to know how I can start my own business, and I want to learn where and how to start if I walk into a for-rent space. After this Organization Assessment course, I know  I have learned knowledge that enables me to analyze internal challenges about an organization, and to lead the organization or to start a small business of my own. The objectives in learning Organizational Assessment is to learn to assess an organization according to the performance excellence standards to identify an organization's overall internal challenges in achieving its mission. In this project, the assessment is conducted according to the standards of excellence outlined by " THE MALCOLM BALDRIGE NATIONAL QUALITY ASSURANCE AWARD".   I think it is better to assess an organization before conducting a self-assessment of leadership capability. Related p

Introduction MBNQA Customer category is to evaluate how the organization engages customers for long-term success: 1) Customer listening criteria evaluates how the organization’s procedure is designed to listen to customers to decide customer group and market segment, and also on how to capture useful information. 2) Customer engagement criteria evaluate the procedure how the organization builds the relationship with customers, to assist customers, and to collect & process meaningful customer voices, 3) if efforts are effective in building a customer-focused organizational culture and can improve customer loyalty. (NIST, 2019) This research is intended to assess the customer engagement process of the Ten Thousand Villages (TTV) according to MBNQA’s standard of customer engagement excellence and to propose possible improvements. Customer Listening Assessment The voices from customers include customers’ experiences, customers’ own accommodating solutions, and customers’ com

Introduction Operations management is a managerial involvement of designing, redesigning, and controlling the process of production and daily business operations in manufacturing goods or providing services. It covers an organization’s production or service process system, efficiency & effectiveness evaluation of its productivity, configuration and management of its operational process including its supporting service modeling. Its basic aspects are structural, functional and environmental which include manufacturing process and management, supply chain management, inventory management, human resources management, scheduling, supporting and maintenance. And its principle focuses are problem-solving and accountability to achieve the best trade-off results between cost, dependability, flexibility, quality, and speed. MBNQA Operation category assesses an organization’s operational focuses on work, product design and delivery, innovation, and operational effectiveness in its

Introduction Workforce management is an integrated process to utilize the organization’s labor pool, to optimize its labor productivity, to forecast its labor requirement, and to create and manage staff schedule in its daily operation. A quality workforce management is purposed to create and maintain a high-performance work environment, to be adaptive to internal and external changes, and to engage workforce to be effective in contribution and in their own professional growth. The important aspect in workforce management process is to identify the governance roles and reporting structure to align workforce management with the organization’s strategic development implementation. MBNQA Workforce category assesses an organization’s workforce capability and capacity needs that is aimed to reinforce the basic alignment of workforce management with the organization’s strategy, and to relate workforce planning with the organization’s strategic implementation, its excellency standard